90-Day Return and Refund Policy

Last updated: July 19, 2026

Thank you for shopping with Easygamer. This Return and Refund Policy explains the conditions that apply to returns, exchanges, damaged items, defective products, order issues, and refunds.

Our voluntary 90-day return guarantee is provided in addition to any mandatory consumer rights that may apply in your country. Nothing in this policy excludes, restricts, or replaces rights that cannot legally be waived.

1. Easygamer 90-Day Guarantee

You may request a return within 90 calendar days after the date your order is marked as delivered by the shipping carrier.

To qualify under our voluntary 90-day guarantee, the product must:

• Be returned in good, clean, and resalable condition.
• Include the original controller, extension clip, cable, guide, accessories, inserts, and any promotional items supplied with the order.
• Be returned inside its original product packaging.
• Be free from scratches, impact damage, liquid damage, excessive wear, modification, unauthorized repair, missing parts, or misuse.
• Include valid proof of purchase from Easygamer.

Reasonable testing of the controller is permitted. However, prolonged use, damage, contamination, modification, or handling beyond what is reasonably necessary to test the product may make the item ineligible for our voluntary guarantee or may result in a deduction from the refund where permitted by law.

The 90-day guarantee applies only to products purchased directly through Easygamer and does not transfer to subsequent owners.

2. How to Request a Return

Before returning any product, contact us at:

easygamer320@gmail.com

Include:

• Your full name.
• Order number.
• Email address used for the purchase.
• Reason for the return.
• Clear photographs of the product, accessories, original packaging, and shipping label.
• A short video where reasonably necessary to demonstrate a reported malfunction.

We may first provide troubleshooting or configuration assistance. A connection or configuration problem does not necessarily indicate that the controller is defective.

If your return is approved, we will send you:

• Return authorization.
• The correct return address.
• Packaging and shipping instructions.
• A prepaid return label when Easygamer is responsible for the return and a label is available.

Do not send the product to the address printed on the original shipping label. Our return location may differ from the fulfillment or shipping origin.

Items returned without prior authorization may be refused, delayed, returned to the sender, or excluded from the voluntary guarantee to the extent permitted by law.

3. Original Packaging Requirement

For returns made under Easygamer’s voluntary 90-day guarantee, the product must be returned with its original box, protective packaging, documentation, accessories, and included components.

If the original packaging or any included item is missing, damaged, or replaced, Easygamer may:

• Reject a change-of-mind return under the voluntary guarantee; or
• Apply a reasonable deduction reflecting missing components, diminished value, repackaging costs, or damage, where permitted by law.

This original-packaging condition does not restrict mandatory remedies that may apply to defective, unsafe, misdescribed, or nonconforming goods.

4. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order as soon as it arrives.

Contact us promptly if:

• The product arrived damaged.
• The controller has a suspected manufacturing defect.
• You received the wrong item.
• An included component is missing.
• The package arrived visibly damaged or tampered with.

Where possible, notify us within 7 days of delivery so that we can investigate the issue promptly. A failure to contact us within seven days does not remove any mandatory rights provided by applicable law.

Do not discard the product, shipping carton, product box, accessories, labels, or packing materials while the claim is being reviewed.

Depending on the circumstances and applicable law, Easygamer may offer:

• Troubleshooting or configuration assistance.
• Replacement parts.
• Repair.
• Replacement product.
• Partial refund.
• Full refund.

Easygamer may require reasonable evidence before approving a remedy. We reserve the right to inspect returned products and verify reported defects.

5. What Is Not Considered a Manufacturing Defect

The following will generally not qualify as manufacturing defects:

• Damage caused by drops, crushing, impact, liquid, moisture, heat, improper charging, misuse, or improper storage.
• Damage caused by unauthorized repairs, modification, disassembly, or third-party accessories.
• Normal cosmetic wear.
• Failure caused by an unsupported device, operating system, game, or configuration that was clearly disclosed as unsupported before purchase.
• Temporary issues caused by third-party game updates, operating-system changes, Bluetooth settings, permissions, or incorrect button mapping.
• A customer changing their mind because a supported game requires initial configuration.
• Failure to follow the setup instructions or reasonable troubleshooting steps provided by Easygamer.

This section does not limit remedies where the product fails to meet a legally required guarantee or was materially misrepresented at the time of purchase.

6. Return Shipping Costs

For change-of-mind returns under our voluntary 90-day guarantee:

• The customer is responsible for return shipping costs.
• Original shipping charges are nonrefundable unless required by law.
• Expedited, priority, or premium shipping upgrades are nonrefundable.
• We recommend using tracked and insured shipping.
• The customer remains responsible for the return package until it is delivered to the approved return location.

For an item confirmed to be defective, damaged on arrival, incorrect, or incomplete because of an Easygamer or fulfillment error, Easygamer will provide an appropriate remedy and may cover reasonable return shipping costs where required by law or approved in writing.

Do not purchase or arrange expensive return shipping without our written approval. Unauthorized shipping expenses may not be reimbursed.

7. Inspection and Refund Deductions

Returned items are inspected after delivery.

Where permitted by law, Easygamer may make a reasonable deduction for:

• Missing accessories or components.
• Missing or damaged original packaging.
• Signs of use beyond reasonable testing.
• Cosmetic or physical damage.
• Cleaning, replacement, or repackaging required because of the customer’s handling.
• Reduced resale value.
• Return shipping or handling costs for refused, unclaimed, undeliverable, or unauthorized returns.

We will not apply a deduction where prohibited by mandatory consumer law.

8. Refund Processing

We will notify you after receiving and inspecting the return.

If approved, the refund will normally be issued to the original payment method within 10 business days after approval.

Your bank, card issuer, payment processor, or financial institution may require additional time to post the refund. Easygamer does not control those external processing times.

Refunds are issued in the original transaction currency. Currency-conversion differences, foreign transaction charges, bank fees, or exchange-rate changes imposed by third parties are not refundable by Easygamer.

If more than 15 business days have passed since we confirmed that a refund was issued, contact:

easygamer320@gmail.com

9. Exchanges

We do not guarantee direct exchanges.

The fastest process is usually:

1. Request a return.
2. Wait for return approval.
3. Place a separate order for the desired product.

A replacement issued for a confirmed defect is not treated as a voluntary exchange.

10. Sale, Promotional, and Gift Items

Sale and promotional items remain eligible for mandatory remedies when defective, damaged, incorrect, unsafe, or not as described.

For change-of-mind returns, products expressly marked Final Sale or Non-Returnable before purchase may be excluded from the voluntary 90-day guarantee where legally permitted.

Gift cards, store credits, promotional credits, free gifts, and redeemed discount value are nonrefundable except where required by law.

If returning an order causes the remaining purchase to no longer qualify for a bundle discount, free gift, quantity discount, or free-shipping promotion, the refund may be recalculated to reflect the promotion actually retained.

11. Refused, Unclaimed, and Undeliverable Packages

Refusing delivery does not automatically create an approved return.

Packages returned because of:

• An incorrect or incomplete customer address.
• Failure to collect the package.
• Refusal of delivery.
• Failure to cooperate with customs or the carrier.
• Unpaid import duties or taxes owed by the recipient.

may be refunded only after the package is returned and inspected.

Where permitted by law, actual outbound shipping, return shipping, customs charges, carrier fees, and handling costs may be deducted from the refund.

12. Order Cancellations and Address Changes

Contact us immediately if you need to cancel an order or correct an address.

We will attempt to accommodate the request, but cancellation or modification is not guaranteed after the order has entered processing, fulfillment, or shipment.

Once dispatched, the normal return process applies.

Customers are responsible for reviewing their shipping address before completing checkout.

13. European Union, European Economic Area, and United Kingdom

Where applicable, consumers may have a statutory right to cancel an eligible online purchase within 14 days after receiving the goods, without providing a reason.

After notifying us of the cancellation, the customer must return the goods within the period required by applicable law.

The customer may be responsible for direct return shipping costs unless:

• The product is defective, incorrect, or not as described.
• Easygamer agreed to cover the cost.
• Applicable law requires Easygamer to cover it.

The customer may be responsible for diminished value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics, and functioning.

Where legally required, eligible refunds include the standard outbound delivery cost. Any additional amount paid for expedited or premium delivery may be excluded.

Nothing in our voluntary 90-day guarantee reduces these statutory rights. EU online consumers generally have a 14-day withdrawal period, and UK distance-selling rules provide a similar cancellation right.

14. Australian Consumers

Nothing in this policy excludes, restricts, or modifies consumer guarantees or remedies that cannot be excluded under the Australian Consumer Law.

Depending on whether a failure is major or minor, Australian consumers may be entitled to repair, replacement, refund, or other remedies under applicable law. These statutory rights apply independently of Easygamer’s voluntary 90-day guarantee.

15. Other Mandatory Consumer Rights

Customers in other countries or regions may have additional rights relating to defective, unsafe, delayed, misdescribed, or nonconforming goods.

Where any part of this policy conflicts with a mandatory consumer-protection law, the mandatory law will apply only to the extent of that conflict. The remaining provisions of this policy will continue to apply.

16. Return Abuse, Fraud, and False Claims

Easygamer reserves the right, where permitted by law, to reject or investigate claims involving:

• Altered or fabricated evidence.
• A product different from the item originally supplied.
• Serial-number or identifying-mark discrepancies.
• Empty-package claims unsupported by available evidence.
• Deliberate product damage.
• Repeated or abusive return activity.
• Chargeback abuse or duplicate refund requests.
• Returns containing missing, substituted, counterfeit, or unrelated items.

We may retain relevant records and provide evidence to payment processors, shipping carriers, insurers, marketplaces, or competent authorities when investigating suspected fraud.

Nothing in this section prevents a customer from exercising legitimate statutory rights or contacting their payment provider.

17. Contact Us

For returns, defects, damaged orders, exchanges, refunds, or questions about this policy, contact:

Easygamer Customer Support
Email: easygamer320@gmail.com