SHIPPING POLICY

Last updated: July 19, 2026

Thank you for shopping with Easygamer. This Shipping Policy explains how orders are processed, shipped, tracked, delivered, delayed, returned by carriers, or investigated when a delivery problem occurs.

This policy applies to purchases made directly through the Easygamer online store.

Delivery estimates are provided in good faith based on normal processing and carrier conditions. Mandatory consumer rights applicable in the customer’s country remain unaffected.

1. Order Processing

Orders are normally processed within:

1–3 business days

Business days are Monday through Friday, excluding public holidays.

Processing time is separate from delivery time. An order is considered processed when it has been prepared for shipment and transferred to the fulfillment or shipping network.

Processing may take longer because of:

• High order volume;
• Promotional periods;
• Public holidays;
• Payment verification;
• Address verification;
• Fraud-prevention review;
• Product availability;
• Technical or fulfillment issues;
• Events outside our reasonable control.

Orders placed during weekends or public holidays normally begin processing on the next business day.

We reserve the right to request additional information before dispatching an order. Failure to provide requested verification may delay or cancel fulfillment.

2. Estimated Delivery Time

After processing, estimated transit time is normally:

7–12 business days

The estimated total time from purchase to delivery is therefore generally:

8–15 business days

These estimates apply to most supported destinations. Delivery may take longer for remote areas, islands, military addresses, locations with limited carrier service, or orders requiring customs clearance.

Delivery estimates:

• Begin after the order has been processed;
• Do not include weekends or public holidays;
• Are not guaranteed unless explicitly described as guaranteed at checkout;
• May be updated based on destination, carrier, inventory, or customs conditions.

The delivery estimate shown at checkout, on the product page, or in your order confirmation will apply to your order where it differs from the general estimate stated above.

3. Shipping Destinations

Easygamer may ship to supported countries and regions displayed during checkout.

The availability of shipping to a particular destination may depend on:

• Carrier coverage;
• Product restrictions;
• Customs regulations;
• Import restrictions;
• Sanctions or trade-control requirements;
• Address type;
• Local delivery conditions.

If checkout does not accept your country, postal code, or address, shipping is not currently available to that destination.

We may cancel and refund an order if we determine after checkout that the destination cannot be served legally or reliably.

4. Shipping Charges

Shipping charges, when applicable, are displayed during checkout before payment is completed.

Shipping prices may depend on:

• Destination;
• Order value;
• Product quantity;
• Package weight or size;
• Available shipping method;
• Promotional eligibility.

Free-shipping promotions may be subject to minimum purchase amounts, eligible products, geographic limitations, or other promotional conditions.

Unless required by law or caused by an Easygamer error, original shipping fees and premium shipping upgrades are nonrefundable after an order has been dispatched.

5. Order Confirmation and Tracking

After placing an order, you should receive an order-confirmation email at the email address supplied during checkout.

When tracking becomes available, you may receive a shipment-confirmation email containing:

• A tracking number;
• A tracking link;
• Carrier information;
• Shipment status.

Tracking information may require several business days to begin updating after a number is issued. A newly created tracking number does not necessarily mean that the carrier has completed its first physical scan.

International tracking may temporarily pause while a package:

• Travels between countries;
• Changes carrier networks;
• Awaits customs inspection;
• Is transferred to a local delivery provider.

A temporary lack of tracking updates does not automatically mean that the package is lost.

6. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

• Recipient’s full name;
• Street address;
• Apartment, suite, unit, or building number;
• City;
• State, province, or region;
• Postal or ZIP code;
• Country;
• Telephone number;
• Email address.

Easygamer is not responsible for delivery problems caused by information entered incorrectly or incompletely by the customer, except where applicable law requires otherwise.

7. Address Changes

Contact us immediately at:

easygamer320@gmail.com

if you need to correct a shipping address.

We will attempt to make the change, but address changes are not guaranteed after an order has:

• Entered fulfillment;
• Been packed;
• Been transferred to a shipping partner;
• Been dispatched.

Once an order has shipped, Easygamer may be unable to redirect it.

If an incorrect customer-provided address results in a return, failed delivery, redirection fee, or additional shipment, the customer may be responsible for the actual costs of reshipping or recovering the package, where permitted by law.

Changing an address through a carrier without Easygamer’s written approval is undertaken at the customer’s risk.

8. Order Cancellations

Contact us as soon as possible if you want to cancel an order.

We will attempt to accommodate cancellation requests before fulfillment, but cancellation is not guaranteed.

Once the order has been processed or dispatched:

• The shipment generally cannot be canceled;
• The customer may need to wait for delivery;
• The Return and Refund Policy will apply.

If Easygamer cancels an order before shipment, the applicable payment will be refunded to the original payment method.

9. Multiple Packages

Orders containing multiple units or products may be shipped separately because of:

• Product availability;
• Package-size restrictions;
• Different fulfillment locations;
• Carrier requirements;
• Customs requirements.

Separate packages may have different tracking numbers and may arrive on different days.

Receiving only one package does not necessarily mean that part of the order is missing. Review all tracking information before reporting an incomplete delivery.

Additional shipping will not be charged solely because Easygamer divides an order into multiple packages.

10. Customs, Duties, and Import Taxes

International orders may be subject to:

• Import duties;
• Customs taxes;
• Value-added tax;
• Brokerage fees;
• Clearance charges;
• Local handling fees.

Unless expressly stated that these charges were collected during checkout, they are normally assessed by the destination country and are the recipient’s responsibility.

Easygamer does not control:

• Whether customs charges will apply;
• The amount charged;
• Customs processing times;
• Local import decisions.

Customers are responsible for confirming that the product may lawfully be imported into their country.

Refusing to pay customs charges does not automatically entitle the customer to a full refund. If the package is returned, any refund may be issued only after it is received and inspected, subject to deductions permitted by law for actual shipping, customs, carrier, or handling costs.

Taxes or duties paid directly to a government, customs authority, carrier, or brokerage provider generally must be reclaimed from that entity and are not refundable by Easygamer unless required by law.

11. Shipping Delays

Delivery may be delayed by circumstances including:

• Customs processing;
• Weather;
• Natural disasters;
• Public holidays;
• Labor disputes;
• Transportation interruptions;
• Carrier congestion;
• Government restrictions;
• Security inspections;
• Incorrect addresses;
• Remote delivery locations;
• High seasonal demand;
• Events beyond our reasonable control.

Easygamer will make reasonable efforts to provide accurate delivery estimates and assist with delayed shipments.

If we learn that we cannot ship an order within the promised processing period, we will provide notice and the available delay, cancellation, or refund options required by applicable law.

A delayed tracking update alone does not automatically qualify an order for a duplicate shipment or immediate refund.

We are not responsible for indirect losses caused by delivery delays, such as missed tournaments, birthdays, holidays, travel dates, business opportunities, or planned events, except where such liability cannot legally be excluded.

12. Packages Marked as Delivered

A carrier’s delivery scan is evidence that the package was delivered to the address, reception area, mailbox, parcel locker, authorized recipient, or safe location recorded by the carrier.

If tracking shows “Delivered” but you cannot locate the package:

1. Check the mailbox, parcel locker, entrance, reception, garage, and other safe locations.
2. Ask household members, neighbors, building staff, or reception personnel.
3. Wait until the end of the delivery day, as some carrier scans occur before physical delivery.
4. Contact the local carrier with the tracking number.
5. Contact Easygamer promptly at easygamer320@gmail.com.

Include:

• Order number;
• Tracking number;
• Complete shipping address;
• Confirmation that you checked the surrounding property;
• Any carrier case or reference number.

We may request a written declaration, proof of address, police report, carrier statement, or other reasonable evidence when investigating a missing-delivery claim.

Where permitted by law, Easygamer is not responsible for theft or loss occurring after confirmed delivery to the address or safe location authorized by the customer. We will nevertheless provide reasonable assistance with a carrier investigation.

13. Packages Lost in Transit

A package is not considered lost solely because tracking has not updated for several days.

Before classifying a shipment as lost, Easygamer may:

• Contact the carrier;
• Request a trace or investigation;
• Verify the shipping address;
• Wait for customs or carrier processing;
• Request information from the customer.

Carrier investigations may normally require approximately 7–15 business days, depending on the country and carrier.

If a package is reasonably confirmed as lost before delivery, Easygamer will provide the appropriate remedy, which may include:

• Replacement shipment;
• Store credit, with the customer’s agreement;
• Refund to the original payment method.

The remedy will be determined according to the circumstances and applicable law.

Easygamer will not provide both a replacement and a refund for the same lost shipment.

14. Damaged Packages

Inspect the shipment promptly after delivery.

If the package or product arrives damaged, contact:

easygamer320@gmail.com

as soon as reasonably possible, preferably within 7 days of delivery.

Include:

• Order number;
• Photographs of the outer shipping package;
• Photographs of the shipping label;
• Photographs or video showing the damage;
• Photographs of the product and all included accessories;
• A description of the issue.

Keep the:

• Product;
• Original product box;
• Shipping carton;
• Protective materials;
• Accessories;
• Shipping label.

Do not discard these materials while the claim is being reviewed.

We may need this evidence to submit a carrier or fulfillment claim. Failure to provide reasonable evidence may prevent us from confirming that damage occurred during shipping.

The seven-day reporting request helps us investigate promptly but does not eliminate mandatory consumer rights that apply under law.

15. Incorrect or Incomplete Orders

If you receive:

• The wrong product;
• The wrong quantity;
• Missing accessories;
• An incomplete order;

contact us promptly at easygamer320@gmail.com.

Provide your order number and clear photographs of:

• Everything received;
• Product packaging;
• Shipping packaging;
• Shipping label.

Do not return any item before receiving instructions from Easygamer.

Where the error is confirmed, we will provide an appropriate remedy according to the circumstances and applicable law.

16. Failed Delivery Attempts

Carriers may attempt delivery more than once or hold the package at a local facility.

Customers are responsible for:

• Monitoring tracking;
• Responding to carrier notices;
• Arranging redelivery where available;
• Collecting held packages within the carrier’s deadline.

If a package is returned because it was not collected or because delivery attempts were unsuccessful, the order will be handled under the returned-to-sender provisions below.

17. Refused, Unclaimed, and Returned-to-Sender Packages

Packages may be returned to the sender because of:

• Refused delivery;
• Incorrect or incomplete address;
• Failure to collect the package;
• Failed delivery attempts;
• Unpaid customs duties;
• Failure to cooperate with customs;
• Carrier restrictions;
• Recipient unavailable.

Refusing delivery does not constitute an approved cancellation or return.

When a package is returned, Easygamer may wait until it has been received and inspected before issuing a refund or arranging reshipment.

Where permitted by law, the customer may be responsible for actual:

• Original shipping costs;
• Return shipping costs;
• Customs charges;
• Carrier fees;
• Redelivery costs;
• Address-correction fees.

If the customer requests reshipment, additional shipping charges may apply.

18. Secure Delivery Locations

Customers should provide an address where the package can be received securely.

If available, customers may use:

• A staffed business address;
• Building reception;
• A secure parcel locker;
• Another location accepted by the carrier.

Easygamer cannot guarantee that the carrier will honor specific delivery instructions entered outside the official carrier system.

Customers should not request delivery to an unsafe or publicly accessible location.

19. Fraud Prevention and Shipping Verification

For customer and business protection, certain orders may undergo security review.

We may request:

• Confirmation of the billing or shipping address;
• Identity verification;
• Payment authorization;
• Confirmation from the payment provider;
• Additional transaction information.

An order may be held, canceled, or refunded if:

• Information cannot be verified;
• Payment is unauthorized;
• Fraud is reasonably suspected;
• The destination creates an unacceptable risk;
• Shopify or a payment provider recommends cancellation.

Security reviews may extend processing time.

20. Risk of Loss

Responsibility for loss or damage transfers at the point required by applicable law.

For consumer orders, Easygamer remains responsible for the shipment until delivery where mandatory law requires this.

Where legally permitted, risk transfers when the package is delivered to:

• The shipping address provided by the customer;
• An authorized recipient;
• A designated parcel locker;
• A safe place authorized by the customer;
• A collection point selected by the customer.

Nothing in this section limits mandatory rights concerning goods lost or damaged before legal delivery occurs.

21. Force Majeure

Easygamer is not responsible for delays or inability to perform caused by events beyond its reasonable control, including:

• Natural disasters;
• War;
• Civil unrest;
• Epidemics or pandemics;
• Government action;
• Customs restrictions;
• Transportation shutdowns;
• Carrier failures;
• Labor disputes;
• Cyberattacks;
• Infrastructure failures;
• Severe weather.

Where applicable law requires a cancellation, refund, notification, or other remedy despite such an event, Easygamer will provide that remedy.

22. United States Customers

Easygamer intends to ship orders within the timeframe stated at checkout, on the product page, or in this policy.

If an order cannot be shipped within the promised timeframe, customers will receive the delay, consent, cancellation, or refund options required by applicable United States law.

23. European Union, EEA, and United Kingdom Customers

Orders will be delivered within the agreed delivery period.

Where no different period has been agreed, statutory delivery deadlines may apply.

Customers retain all mandatory rights concerning:

• Late delivery;
• Non-delivery;
• Damaged goods;
• Cancellation;
• Refunds;
• Transfer of risk.

Nothing in this Shipping Policy reduces those rights.

24. Australian Customers

Nothing in this policy excludes or restricts guarantees, delivery rights, or remedies that cannot be excluded under the Australian Consumer Law.

If Easygamer cannot supply an order within the promised or a reasonable time, the customer may be entitled to an appropriate solution under applicable law.

25. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Carriers;
• Delivery destinations;
• Processing procedures;
• Shipping services;
• Legal requirements;
• Business operations.

The version applicable to an order will generally be the version published when the order was placed, except where a later change is required by law or benefits the customer.

The latest version will always appear on this page.

26. Contact Information

For questions about processing, tracking, delivery, customs, damaged packages, missing shipments, or address corrections, contact:

Easygamer Customer Support
Email: easygamer320@gmail.com